Why TycoIS Is a Top Performer
Using customer-style surveys to fine tune its operations and improve customer service led to Tyco Integrated Security being named runner-up for SSI‘s 2015 Installer of the Year program.
Tyco Integrated Security (TycoIS) is no stranger to the Installer of the Year winner’s circle, having captured the honor in 2013. A business unit of Tyco, the Boca Raton, Fla-headquartered business employs 7,500+ employees in 150 locations who serve around a half-million commercial clients throughout North America. TycoIS helps protect 80% of the world’s top retailers, two-thirds of the nation’s busiest airports, eight of the top 10 banking institutions and every U.S. federal courthouse. The provider also operates fully redundant, UL-certified monitoring facilities.
During the year, TycoIS emphasized voice of the customer-style surveys to fine tune its operations and improve customer service. This third-party surveying produces monthly reports and metrics to assure customer expectations are met. These efforts have earned TycoIS consecutive Confirmit ACE (Achievement in Customer Excellence) Awards, recognizing outstanding achievement in customer satisfaction.
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“We pride ourselves in learning and caring about our customer’s needs. We think strategically about implementing new solutions that can benefit a customer’s business through improving performance and enhancing organizational productivity,” says Vice President of Marketing Hank Monaco. “We foster a positive environment that values individual and corporate responsibility, innovation, creativity and collaboration.”
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The company does an excellent job of presenting key messages through traditional media channels, such as press releases, commercials, Webinars, events, training seminars and advertising. In addition, TycoIS utilizes social media platforms like Twitter, Facebook and LinkedIn to drive awareness and keep customers informed. In order to reach specific audiences according to their interests, the integrator uses targeted posts broken down by key verticals.
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Highly committed to community engagement, TycoIS sponsors several events and employee volunteer activities. The firm’s “Tyco Cares” initiative focuses on life safety, youth opportunities and volunteerism. At the same time, TycoIS works helps organizations in the verticals of food defense, retail, financial services, government, education, small business, transportation and logistics, and pharmaceutical to improve safety and security.
“Our strategic partnerships with companies provide easy-to-use technology, and resources such as the Global Center of Excellence enable multinational companies to streamline and standardize their security systems around the world,” says Monaco.
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About the Author
Scott Goldfine
Scott Goldfine is the marketing director for Elite Interactive Solutions. He is the former editor-in-chief and associate publisher of Security Sales & Integration. He can be reached at [email protected].
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